I do feel strongly that technical supports it opens up pathways to other roles based on what team is being supported and this graphic here if you think about this this foundation level being a tech support role and you get into that role by acquiring the skills that are consistent with the A+ certification and getting them validated with a.

Plus but then you could be in a role supporting any number of different teams maybe you’re supporting a security operation center and that.

Opens up this pathway to to these other unique roles you know I think it bears mentioning that tech support is often the first line of defense tech support people are often triaging different things that that come across their.

Screens so to speak eat and think about it even from a from a user perspective you don’t if you if you have something that you think might be a.

Phishing email you typically don’t go to your senior level security analyst with it you’ll go to your helpdesk you go to your tech support people and ask you know is should I be worried about this and it’s it’s that tech support person who needs to be able to evaluate that and figure out what to do with it so there is the opportunity.

There to go along that path a similar thing with network operations you’re supporting a network admin team or system admin.

And and that opens up pathways to advancement in in those areas.

To further specialization in those areas and then even in applications support maybe you are supporting some kind of ERP enterprise resource planning system like a.

p or something like that and that could open up.

Some frankly some some pathways that you might not necessarily think of us as pathways for me cause things like a systems analyst or an Operations Specialist could be you know a pathway to the that type of role could be charted from technical support role and you see this I think playing out within within the industry.


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